Registration & Customer Portal.
Give your parents their own Customer Portal to register, book and manage their account, giving them more control and freeing up your time from answering questions.
The same questions, over and over
Is there space left? Can I book a court? When do classes resume? How much do I owe? When customers can’t help themselves, it all comes back to you. ThinkSmart’s Customer Portal gives parents and students what they need, so fewer things land in your inbox.
Portal & bookings
Online class registration
Let customers register for classes themselves, and join a waiting list automatically if a class is full, so you're not managing sign-ups by hand.
Customer Portal
Give customers one place to book, pay and manage their account, including booking themselves into make-up classes without needing to call or email you.
Online Bookings
Parents and students can check availability and book venue hire themselves, whether that’s a court, pool or studio space, directly online.
Communications
Emailing
Send targeted emails using filters and tags, and track who's opened them, so you know your message landed.
Texting
Reach customers instantly for anything time-sensitive, class changes, reminders, or last-minute cancellations.
Notifications
Keep customers automatically updated through the portal and app, so routine updates don't need a message from you at all.
Tasks
Assign and track follow-ups across your team, so nothing slips through the cracks on your end either.
Customer interactions
See every email, text and note logged against a customer's account, so anyone on your team has the full picture, even if they didn't take the original call.
Up and running in three steps
Step 1: Switch on your portal
Turn on registration, bookings and make-up classes, so customers can access what they need themselves.
Step 2: Set up your comms
Add your email and text templates, filters and tags, ready to send whenever you need them.
Step 3: Let ThinkSmart keep everyone in the loop
Notifications, confirmations and reminders go out automatically, so everyone stays informed without extra work from you.
Open minds, not files.
See how ThinkSmart’s Customer Portal and communication tools cut down the back and forth, for you and your parents.
2,000+
Customers
4.8/5
Customer rating
“I love the email functionality and the ability to be able to email different groups of customers easily, e.g. sending out vocabulary lists, asking customers to vote for awards, reminding people to pay! Useful to be able to access via an iPhone.”
“The email and text function is fabulous to inform all our selected clients of our latest events, clinics, specials or anything we want to promote or inform our current or past clients about.”
“This is a fantastic company. Their customer service will provide support in record time in a friendly and professional manner. The software in itself is a lifeline for our school.”
Everything you need to know about the Customer Portal
What is the Customer Portal?
The Customer Portal gives your customers their own login to register for classes, make bookings, manage payments, keep their details up to date and stay in touch, without needing to call or message you directly. It cuts down on routine admin for you and gives your customers more control over their own account.
Can customers book make-up classes themselves?
Yes. Through the Customer Portal, you can allow your customers to book into an available make-up class without needing to contact you first.
Can customers book courts, pools or studio space online?
Yes. Online Bookings lets customers check availability and book venue hire directly, whether that’s a court, pool or studio.
Can I send emails or texts to specific groups of customers?
Yes. Use filters and tags to target exactly who you need to reach, whether that's one class, one age group, or your whole customer base.
Is customer data safe in the portal?
Yes. ThinkSmart takes robust steps to safeguard customer data, with GDPR compliance and two-step authentication, so accounts are only ever accessed by the right people.
